Your Privacy Is Our Priority
This policy clearly explains how your personal information is collected, stored, and kept secure on the bubu88 platform.
Introduction and Purpose
bubu88 is a trusted online casino and sports betting platform in Bangladesh. We place the greatest importance on our users' privacy. This Privacy Policy tells you how bubu88 collects your personal information, what it is used for, who it is shared with, and how it is kept secure.
This policy forms a legal basis for the relationship between you and bubu88. By registering on the platform or continuing to use our services, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with any term, please stop using our services and contact us at [email protected].
What Information We Collect
When you create an account, make financial transactions, or play games on bubu88, we may collect the following types of information:
2.1 Information You Provide Directly
- Full name, date of birth, and gender
- Mobile number and email address
- National ID or passport number (for identity verification)
- Residential address
- Payment-related information — such as bKash, Nagad, Rocket, or Upay account numbers and bank account details
- Account username and password (stored in encrypted form)
2.2 Automatically Collected Information
- IP address and device identification information
- Browser type and version, operating system
- Date and time of site visits (according to Bangladesh Standard Time)
- Page views, click tracking, and session duration
- Referral source (where you came from before visiting the site)
- Information obtained from cookies and similar tracking technologies
2.3 Transaction-Related Information
- Deposit and withdrawal history
- Betting history, win and loss records
- Bonus and promotion usage history
How We Use Your Information
bubu88 uses collected information only for the following lawful purposes:
- Account management: To complete registration, login, and account verification processes.
- Service delivery: To smoothly manage gaming, betting, and financial transactions.
- Customer support: To resolve your complaints, questions, or issues.
- Security and fraud prevention: To detect and prevent unauthorized access, money laundering, and other fraudulent activities.
- Identity verification (KYC): To complete the Know Your Customer process in order to meet legal obligations.
- Personalized experience: To analyze your preferences and habits and offer more relevant games and promotions.
- Promotional communication: To inform you about bonuses, offers, and updates, subject to your consent.
- Platform improvement: To analyze user experience and improve the quality of our services.
Sharing Information with Third Parties
bubu88 never sells your personal information to third parties for commercial purposes. However, in certain situations we may share limited information:
4.1 Service Provider Partners
Selected trusted technology and service providers handling payment processing, identity verification, game operation, or IT infrastructure management may access limited information. These partners are contractually bound to comply with bubu88's privacy standards.
4.2 Legal Obligations
We are legally required to provide necessary information in response to court orders, government directives, or valid requests from law enforcement agencies. In such situations, we will only provide the specific information requested.
4.3 Responsible Gaming Organizations
Necessary information may be shared with designated responsible gaming organizations based on your consent or legal requirements.
Cookies and Tracking Technologies
The bubu88 website uses cookies and similar technologies to help improve your browsing experience.
Types of cookies we use:
- Essential cookies: Necessary for maintaining login sessions and ensuring security.
- Functional cookies: To remember your preferences (such as language and settings).
- Analytical cookies: To monitor and improve site usage.
- Marketing cookies: To show you relevant ads and offers based on your preferences.
You can disable or delete cookies from your browser settings. However, this may limit some functionality of the site.
Data Security Measures
bubu88 follows industry-leading security technologies and practices to keep your information secure. Our security framework includes:
- SSL encryption: All data transfers are secured with 256-bit SSL/TLS encryption.
- Password hashing: Your password is never stored directly — only an encrypted hash is stored.
- Firewall and intrusion detection: Active technologies to prevent unauthorized access.
- Regular security audits: Security assessments are conducted regularly by third-party experts.
- Limited access: Only authorized staff can access the information they need.
- Two-factor verification: Additional identity verification for high-value transactions.
Please note that data transfer over the internet is not completely secure. We strive to ensure maximum protection, but no system is 100% impenetrable, so we cannot guarantee the complete absence of cyber risk.
Data Retention Period
bubu88 retains your information only for as long as necessary. In determining retention periods, we consider the following:
- All information is retained while the account is active.
- Even after an account is closed, transaction history may be retained for a defined period to meet legal obligations and resolve disputes.
- Financial records are kept in accordance with applicable laws and regulatory requirements.
- After the defined period, information is securely deleted or anonymized.
Your Rights
As a bubu88 user, you have the following rights over your own information:
Right to Access
You may request to know what information we hold about you.
Right to Correction
You may request that incorrect or incomplete information be corrected.
Right to Deletion
In certain circumstances, you may request that your information be deleted.
Right to Restrict Processing
In certain situations, you may request that the processing of your information be restricted.
Right to Object
You may object to your information being used for marketing purposes.
Right to Portability
You may request a copy of your information in a structured format.
To exercise any of the above rights, email [email protected] or contact us through our 24/7 live chat support. We will process your request as quickly as possible according to Bangladesh Standard Time.
Protection of Minors
bubu88 is for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. Age is verified at registration and identity is confirmed through documentation. If an account belonging to a minor is identified, it will be closed immediately and the associated information will be deleted.
If you believe a minor is using our platform, please notify us immediately at [email protected].
Third-Party Services and Links
The bubu88 platform may include content from game providers (such as PG Soft, Pragmatic Play, JILI, Spribe). These providers may have their own privacy policies and bubu88 is not responsible for their data collection practices. We recommend that you read the privacy policy of any third-party service before using it.
Payment methods (bKash, Nagad, Rocket, Upay, etc.) are operated by independent organizations and their own privacy policies apply.
Policy Changes and Updates
bubu88 reserves the right to amend or update this Privacy Policy at any time. If changes are made, we will notify you in the following ways:
- The "Last Updated" date at the top of this page will be changed.
- For significant changes, a notice will be sent to your registered email or posted on the platform.
Continued use of the site after any changes means you have accepted the revised policy. We therefore recommend that you review this page regularly.
Contact Us
For any questions, concerns, or requests related to this Privacy Policy or your personal information, you can reach us at:
Live Chat Support
Support is available in Bengali 24 hours a day, 7 days a week. Click the chat button on the platform to speak with us directly.
For any privacy-related requests, write to us at: [email protected]
Our support team operates according to Bangladesh Standard Time (BST, UTC+6) and will process your request as quickly as possible.